Terms of service

Last updated: 25 August 2026

These Terms of Service ("Terms") explain how you may use the Cosmetikally website and online store at cosmetikally.in (the "Platform"), including browsing, creating an account, placing orders, and reading our skin and hair content.

The Platform is operated by Cosmetikally ("Cosmetikally", "we", "us", "our"). By using the Platform or placing an order, you agree to these Terms. If you do not agree, please do not use the Platform. You do not need to sign anything — using the Platform or completing an order is enough to accept these Terms.

1. Who may use the Platform

You should be 18 years of age or older to place an order. If you are under 18, please use the Platform only with a parent or guardian who accepts these Terms on your behalf.

We currently sell and ship within India only. Prices are shown in Indian Rupees (INR).

2. Important notice about skin and hair products

Please read this section carefully.

• Cosmetikally is a retail store. Product descriptions, benefits, directions, ingredient lists, FAQs, and other content on the Platform are for general information only. They are not medical advice, diagnosis, or treatment, and they are not a substitute for consulting a qualified dermatologist or doctor.
• Many products contain active ingredients. The same product can suit one person and irritate another.
• Always read the label, leaflet, and directions that come with the product, and use it only as directed for its intended external use.
• We recommend a patch test before first use. Stop using a product and seek medical help if you notice irritation, rash, swelling, burning, or any other adverse reaction.
• If you are pregnant or breastfeeding, have a known skin condition or allergy, or take prescription medicine, speak to your doctor before starting a new product.
• Phrases such as "dermatologist-recommended" or "dermatologist-written" describe how our catalogue and content are curated. They do not create a doctor–patient relationship between you and Cosmetikally or any individual practitioner.
• If a product needs a valid prescription under applicable law, we may ask for one before accepting or dispatching your order, and we may cancel the order if it is not provided.

Nothing in these Terms removes any rights you have under Indian consumer law that cannot be limited or excluded.

3. Consultations and treatment plans

Some services mentioned on the Platform, such as dermatologist consultations or personalised plans, may be marked "coming soon", offered in limited form, or unavailable at times. Listing a service does not mean we must provide it.

If a consultation is offered, it is given by a qualified practitioner using their own judgement. Cosmetikally helps you access that service and does not itself practise medicine. Advice depends on the information you share, so please keep it accurate. Remote consultations have limits and are not for emergencies. In a medical emergency, contact your nearest hospital or emergency services right away.

4. Your account

You can browse without an account, but you may need one to place or track orders. Please keep your details accurate and your login details private. You are responsible for activity under your account. Tell us promptly if you think someone else has used it.

We may suspend or close an account if we reasonably believe it has been used for fraud, to abuse offers, or in breach of these Terms.

5. Products, descriptions, and availability

We aim to describe products clearly. Manufacturers may update packaging, formulas, or ingredients from time to time. The label and leaflet with the product you receive take priority over what appears on the Platform.

Product images are for illustration. Colour and finish can vary with your screen and with manufacturing batches.

Products depend on stock. We may add, remove, or change products and how they are shown at any time.

6. Pricing

Prices are in INR and include applicable taxes unless checkout says otherwise. Delivery charges, if any, are shown before you pay.

Discounts, offers, and free-delivery thresholds apply as stated when you buy and may change or end at any time. Offers cannot be combined unless we say so.

If a price is wrong because of a technical or human error, we will contact you and let you confirm the order at the correct price or cancel it for a full refund. We are not required to supply a product at an incorrect price.

7. Orders and acceptance

When you place an order, you offer to buy those products. An order confirmation means we received your order; it does not always mean we have accepted it. A sale is confirmed when we dispatch the product.

We may decline or cancel an order, in whole or in part, if:

• the product is out of stock or discontinued;
• there is a pricing, listing, or stock error;
• we cannot deliver to the address given, or the address or contact details look invalid;
• payment fails, is incomplete, or is flagged by our payment partners;
• we reasonably suspect fraud, resale, bulk buying, or offer abuse; or
• a required prescription or age check is not provided.

If we cancel an order you have already paid for, we refund what you paid for the cancelled items.

8. Payment

We accept the payment methods shown at checkout, which may include cards and Cash on Delivery (COD) where available.

Online payments are handled by third-party payment providers. We do not store your full card details. Their own terms also apply.

For COD orders, pay the full amount to the delivery agent on delivery. Repeated refusal of COD deliveries may lead us to turn off COD for your account or address.

9. Delivery

We ship through third-party courier partners. Delivery times on the Platform are estimates, not guarantees, and can change with location, serviceability, weather, holidays, and other events outside our control.

Please check the package when it arrives. If the outer packaging looks damaged or opened, refuse the delivery or note the condition, and contact us soon so we can help.

Risk in the products passes to you when they are delivered to the address you gave, or to anyone at that address who accepts the parcel.

10. Cancellations, returns, and refunds

You may ask to cancel an order before it is dispatched. After dispatch, cancellation may not be possible.

Returns and refunds follow our Refund Policy, which forms part of these Terms. For health, hygiene, and safety reasons, we generally cannot accept returns of skincare, haircare, or personal-care products once the seal is broken or the product has been used, unless the item is damaged, defective, expired, or clearly different from what you ordered.

Approved refunds go back to the original payment method, or another method we agree with you for COD orders. How long the money takes to reach you depends on your bank or payment provider.

11. Reviews and content you submit

If you post a review, question, image, or other content, you confirm it is yours, is accurate, and does not break anyone else's rights. Do not post content that is unlawful, misleading, abusive, or that makes medical claims about results you have not personally had.

You keep ownership of what you submit. You give us permission to host, show, and use it in connection with running and promoting the Platform. We may edit, refuse, or remove submitted content.

12. Acceptable use

When using the Platform, please do not:

• use it for any unlawful purpose;
• resell our products in bulk without permission, scrape our catalogue, or copy our content systematically;
• try to harm, disrupt, or break into the Platform;
• pretend to be someone else, or claim a false link to Cosmetikally or any practitioner;
• interfere with another person's use of the Platform.

13. Intellectual property

The Cosmetikally name and logo, the look of the Platform, and the text and graphics we create are owned by us or used with permission. You may view and print content for your own personal, non-commercial use. Any other use needs our prior written permission.

Brand names, product names, and logos of third parties belong to their owners and appear to identify the products we sell. That does not mean those owners endorse Cosmetikally.

14. Third-party links

The Platform may link to other websites or services we do not control. We are not responsible for their content or practices. A link is not an endorsement.

15. Availability of the Platform

We try to keep the Platform available, but we cannot promise uninterrupted or error-free access. We may pause or limit parts of the Platform for maintenance or other business reasons and will try to give notice where we reasonably can.

16. Limitation of liability

Subject to Section 2 and to rights you have under Indian consumer law that cannot be limited:

• we are not liable for indirect or consequential loss, or for loss of profits, goodwill, data, or expected savings, arising from your use of the Platform or products bought through it;
• our total liability for any order is limited to the amount you paid for that order;
• we are not liable for delay or failure caused by events outside our reasonable control, such as natural events, strikes, network or power failure, courier disruption, or government action.

17. Privacy

How we handle your personal information is described in our Privacy Policy, which forms part of these Terms.

18. Changes to these Terms

We may update these Terms from time to time. The updated version applies when it is posted on this page, and the "Last updated" date above will change. Continued use of the Platform after that means you accept the updated Terms. Orders are governed by the Terms in force when the order was placed.

19. Governing law

These Terms are governed by the laws of India. Any dispute relating to them will be handled by the courts in India that have authority under applicable law.

20. Contact

For questions about an order or these Terms, please use our Contact page. We aim to respond as soon as we reasonably can.